Let’s be honest: trying to figure out what your customers think can feel like solving a Rubik’s cube in the dark.

But here’s the good news: with a simple automation in Diaflow and a sprinkle of OpenAI magic, you can generate the 10 most relevant customer satisfaction metrics for your product — instantly.

Perfect for:

• Product managers writing surveys
• CX and growth folks looking to optimize
• Teams that want to impress with fancy metrics (without doing all the boring stuff) 

Let’s build this in under 10 minutes. Pinky promise. 

Why Metrics Matter (But Only the Right Ones)

Sure, we’ve all heard of NPS and CSAT — and they’re great! But they’re not always the full picture.

Maybe your users care more about how fast support responds. Or maybe they’re frustrated with that one annoying feature you forgot existed.

The right metrics vary by product. So instead of guessing, we’re going to let AI think.

What You’ll Build

A 3-step Diaflow automation that works like this:

1. You give it a product name + description
2. OpenAI thinks deeply (and fast)
3. You get a shiny list of 10 custom-fit satisfaction metrics

Let’s Build It

1. Create a New Flow in Diaflow

• Go to your Diaflow dashboard
• Click “New Build”
• Choose Start from scratch
• Select the Apps & Tools flow type

Easy start. Let’s move.

2. Add an Input Form

Click the Trigger node, then add these two fields:

• Product Name – Short Text – Required 
• Product Description – Long Text – Required 

This is your launchpad. What you enter here sets the stage for AI brilliance.

3. Add an OpenAI Node (Time for the Smart Stuff)

Drag in an OpenAI node and connect it to the input.

Here’s your prompt (just copy and paste):

“Act as an expert in customer acquisition and retention, with years of experience in managing growth in customer-facing products and services.

Your task is to list the 10 most important metrics to include in a customer satisfaction survey for a product that will be specified below.

Make sure you include definitions of what the input metrics are for the ones you're proposing.

To complete your task, you'll be given relevant information, each one wrapped in triple backticks.

1. Product name:  {{trigger.product_name}}  

2. Product description: {{trigger.product_description}}"

4. Add an Output Node

Connect it to the OpenAI node. Set it up like this:

• Title: Measure the Right Metrics for Customer Satisfaction
   
• Enable Markdown

And voilà — you’ve got output!

Try It Out!

Let’s plug in some test data:

• Product Name: Diaflow
• Product Description:

Diaflow is a visual automation platform for building no-code workflows. It helps teams automate tasks with forms, APIs, AI models, and dashboards — ideal for internal tools and prototypes.

Click Run or Publish, and boom — a clean, AI-generated list of your top 10 metrics appears.

Why This Is a Game-Changer

Instead of spending hours doing research (or worse, arguing in meetings), you can now get tailored, smart answers in seconds.

Want to use this flow weekly? Feed it into Slack? Compare features? All possible. Diaflow plays nice with webhooks, conditions, and integrations.

Wrapping It Up

Knowing what to measure is half the battle. With Diaflow and OpenAI, you can finally stop guessing and start understanding your users in a smarter, faster, no-code way.

Try it, tweak it, and share it with your team. Because metrics matter, but so does your time.

Start building now